Shipping Policy
Welcome to slowlywiththesun.com, home to the finest swimwear from Slowly With The Sun. We are dedicated to delivering your favorite pieces right to your doorstep, wherever you are in the world. Please take a moment to review our shipping policy, designed to ensure a smooth and transparent delivery experience.
Order Processing
How long does it take to process my order?
During this time, our team carefully prepares your items, conducts quality checks, and packages them with care using our eco-friendly materials.
Do you process orders on weekends or holidays?
No, we do not process or ship orders on Fridays, weekends, or public holidays. All orders are handled during our regular business hours, Monday through Thursday. We appreciate your understanding and patience as we take the time to prepare your order properly.
When will I receive my shipping confirmation?
As soon as your order is dispatched from our warehouse, you will receive a shipping confirmation email. This email will include tracking information so you can follow your package’s journey to your doorstep. If you do not receive this email within the expected timeframe, please check your spam folder or contact us through our website for assistance.
Domestic Shipping
Where do you ship within the domestic market?
We ship to all addresses within our home country. Delivery times and costs may vary slightly depending on your specific location.
How long does domestic delivery take?
Please keep in mind that this is an estimate provided by our carrier, and actual delivery times may vary based on your location and unforeseen circumstances.
International Shipping
Do you ship internationally?
Yes! We proudly ship to customers around the world. No matter where you are, we want to help you bring a little sunshine into your life with our Slowly With The Sun swimwear.
How long does international delivery take?
This estimated timeframe is provided by our carriers and may vary depending on your country’s customs processing and local postal service. We truly appreciate your patience as your package makes its way to you.
Will I be charged customs fees or taxes?
International orders may be subject to import duties, taxes, and customs brokerage fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost paid at checkout. We recommend contacting your local customs office for more information about potential fees before placing your order.
Shipping Protection
What is re:do shipping protection?
We understand how much your purchase means to you, which is why we offer re:do shipping protection at checkout. This optional service helps protect your order in the rare event that it is lost, stolen, or damaged during transit.
How does shipping protection work?
When you add re:do shipping protection to your order, you are covered in case something goes wrong during shipping. If you experience an issue with your delivery, simply contact us through our website, and we will help resolve the matter.
What if I decline shipping protection?
If you choose to opt out of re:do shipping protection at checkout, please understand that we cannot take responsibility for packages once they are in the carrier’s hands. Carriers do not guarantee insurance to us, and we cannot absorb the liability for lost or damaged packages when protection was declined. In such cases, you will need to work directly with the carrier to resolve any delivery issues.
Tracking Your Order
How do I track my package?
Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s progress. You can also log into your account on our website to view the status of your order at any time.
What if my tracking information hasn’t updated?
It is not uncommon for tracking information to take a few days to update, especially for international shipments. If your tracking status has not changed for an extended period, please contact us through our website, and we will do our best to assist you in locating your package.
Lost, Stolen, or Delayed Packages
What happens if my package is lost in transit?
We know how disappointing it is when a package goes missing. If you believe your order is lost, please reach out to us through our website.
- If you purchased shipping protection: We will work with you to resolve the issue and ensure you are taken care of.
- If you did not purchase shipping protection: We recommend contacting the carrier directly to file a claim. As a small business, we cannot assume liability for packages lost by carriers when protection was declined at checkout. We appreciate your understanding.
What if my package is marked as delivered but I haven’t received it?
Occasionally, carriers may mark a package as delivered before it actually arrives, or it may have been left in a secure location. Please check with neighbors, family members, or building management to see if the package was received on your behalf. You can also contact the carrier directly for more information about the delivery.
What happens if my package is returned to sender?
If a package is undeliverable and returned to us, we will contact you once it arrives at our warehouse to arrange for reshipping. Please note that you will be responsible for the cost of reshipping the order.