Frequently Asked Questions

Welcome to slowlywiththesun.com, your destination for premium swimwear from Slowly With The Sun. We know that finding the perfect swimsuit comes with questions, and we’re here to help. Below you’ll find answers to some of the most common questions about our brand, products, and policies. If you need further assistance, please don’t hesitate to reach out through our website.

Orders

Can I modify or cancel my order after it has been placed?

Once an order has been submitted, we begin processing it immediately to ensure quick delivery. Unfortunately, this means we cannot make changes to your order, including modifying items, updating shipping details, or canceling the order. We strongly encourage you to review your order carefully before completing checkout.

Do you offer price matching or apply discounts after an order is placed?

We do not offer price matching, and we cannot apply promo codes or discounts to orders that have already been placed. All promotions must be applied at the time of checkout to be valid. We recommend checking our website for current offers before completing your purchase.

Will I receive a confirmation after placing my order?

Yes! Once your order is successfully placed, you will receive an order confirmation email. This email will include your order details and a summary of the items purchased. If you do not receive this email within a few hours, please check your spam folder or contact us through our website for assistance.

Shipping & Delivery

How long does it take to process my order?

Please note that we do not process or ship orders on Fridays, weekends, or holidays. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. We truly appreciate your patience during this time.

How long will it take to receive my order after it ships?

These timeframes are estimates provided by our carriers, and on rare occasions, your package may arrive outside the estimated window. We appreciate your understanding and patience.

What shipping carriers do you use?

We primarily use USPS First Class for both domestic and international shipments. If you have specific questions about your shipment, please contact us through our website, and we will do our best to assist you.

What happens if my package is lost or delayed?

We understand how frustrating it can be when a package is delayed or lost. Unfortunately, once a package is in the hands of the carrier, it is out of our control. However, we are here to help guide you through the process.

  • If you purchased shipping protection at checkout: Please contact us through our website regarding your missing package, and we will assist you.
  • If you did not purchase shipping protection: As a small business, we cannot take on liability for packages lost by carriers when shipping protection was declined at checkout. We encourage you to work directly with the carrier to resolve the issue. We appreciate your understanding and patience.

Will I be charged customs fees or taxes for international orders?

Yes, international orders may be subject to customs fees, duties, and taxes imposed by your local customs authorities. These fees are the responsibility of the customer and are not included in the price of the item or shipping cost at checkout. We recommend checking with your local customs office for more information about potential charges.

Returns & Exchanges

What is your return policy?

We want you to love your Slowly With The Sun swimwear as much as we do. If you are not completely satisfied with your purchase, full-priced items may be returned within 14 days of delivery for a refund to the original payment method. Items must be unworn, unwashed, free of any stains, odors, or damage, and returned in their original packaging with all tags and hygienic liners attached.

If your return is received between 15 and 30 days after delivery, you may still be eligible for store credit or an exchange.

Are sale items eligible for return?

All sale items, including those purchased during sitewide promotions, BOGO offers, flash sales, or items discounted 20% or more, are considered final sale and cannot be returned or exchanged. Please double-check your sizing and preferences before purchasing sale items, as no exceptions can be made.

How do I initiate a return or exchange?

To begin the return or exchange process, please visit our Returns portal through our website. Once your return is approved, you will receive instructions on how and where to send your package. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

How long does it take to process a return?

Once your return arrives at our warehouse, please allow 7–10 business days for processing. During peak seasons, processing may take slightly longer. Refunds will be issued to the original payment method, and it may take additional time for your financial institution to reflect the credit.

Can I exchange an item for a different size or color?

Yes, we offer exchanges for a different size on eligible items. At this time, we are unable to accommodate exchanges for a different color or style. If you wish to exchange for a different color, we recommend returning the original item for store credit and placing a new order.

What if I receive a defective or damaged item?

We take great care in packaging and inspecting all items before they leave our warehouse. However, if you receive a defective or damaged item, please contact us through our website within 2 days of delivery. Once your claim is approved, we will provide a return label, and the item must be shipped back within 7 days.

Product & Care Information

How do I care for my Slowly With The Sun swimwear?

To keep your swimwear looking its best season after season, we recommend hand washing in cold water with mild soap and laying flat to dry. Avoid wringing out the fabric, and rinse immediately after swimming in chlorinated or salt water. Prolonged exposure to direct sunlight, heat, and harsh chemicals can damage the fabric over time.

How do I find my correct size?

We want you to feel confident and comfortable in your swimwear. Please refer to our detailed size guide available on each product page. If you are between sizes or have specific questions about fit, feel free to contact us through our website for personalized assistance.

General Questions

Do you offer gift cards?

Yes, gift cards are available for purchase on our website. They make the perfect gift for the sun-seeker in your life. Gift cards are non-returnable and non-refundable.

How can I stay updated on new arrivals and promotions?

The best way to stay in the loop is to sign up for our newsletter. You’ll be the first to know about new collections, exclusive offers, and special events. You can also follow us on social media for daily inspiration and updates.